What is SMART assets? For me it
means taking an intangible or tangible business asset and applying the
following principle:
“To see better. To understand
better. To do better”.
In order to do this, we need to
design and implement Product, Process and Data which supports the customer
journey to a road of higher customer experience – but bearing in mind
organisational change will be part of this!
Business Process Engineering (BPE)
is a change framework which integrates change management and complexity
management with solid industrial engineering. BPE has been developed over 20
years and provides a practical and resilient approach to implement and convert
most change requirements from ideas to market engagements in any complex
business environment.
Organisational change is unique
to every single organisation and as such BPE depends on key principles derived
from the discipline of complexity management to enable the change initiative to
stay on course – no matter how disruptive the change may be.
Making organisational assets
SMART requires a process which takes the organisation through three major
change phases; Innovation, Implementation and Improvement. During this process
we split “hard change” from “soft change” to enable the proper balance between business
changes while allowing people to adopt and drive them. The focus always stays
on CUSTOMER->PRODUCT->PROCESS->DATA.
In order to deal with real-time views
and scenario’s we apply the latest Big Data, Data Sciences, Process Sciences,
Physics and Engineering models – and sometimes we borrow from anthropology,
biology or astronomy to solve the most difficult problems. At the heart of this
is a business fractal model which implements complexity management in a
practical manner.
